How do I decide which WordPress care plan is best for my website? If your WordPress website faces security threats, our
Cover maintenance plan is tailored to resolve these issues and restore your site. For ongoing website care that includes security, troubleshooting, management, and WP experts on your side - choose our
Control support plan. The
Power WordPress maintenance plan is perfect for e-commerce websites.
Reach out to us for help in selecting the best WP care plan or for any questions you may have.
What is your billing process? Your credit or debit card will be automatically billed each month/year for your selected WordPress care plan on the date you initially subscribed.
Do you offer refunds? We provide a full refund within the first 30 days of purchasing any of our WordPress care plans. If you are not satisfied with our service for any reason during this period, we will refund 100% of your payment.
Do you offer phone support? While we do not offer support over the phone, our support team is available to assist you via email. If you have any questions, please write to us.
Do you have SLA? No, but we aim to resolve tickets within the following timeframes:
Business critical: ASAP
High priority: 12-24 hours
Low or Medium priority: 1-2 days
Site Optimization: 1-3 days
Performance Tune-up: 1-3 days
These are our target timeframes. We're dedicated to quick responses, aiming to meet or beat these timeframes. Our goal is fast and efficient support.
What counts against my maintenance plan's monthly support hours? Any issues not caused by us, or that are not related to WordPress updates, security configurations, website clean-up, or maintenance, will be counted against your monthly support hours. Should you require additional time, additional support hours are available for purchase. Please contact our team.