WP Division on your side Your FAQs Addressed

Upon signing up and completing your payment, we will request your website credentials. You can securely send them to us via email. Should you encounter any issues or have inquiries, simply email us. Our team will promptly assist and prepare your site for backup and scanning.

Once your WordPress site is connected to our service, we initiate a backup followed by a thorough malware scan to identify potential threats. A WordPress expert will then apply customized security settings. If any malicious code is detected, it will be removed. Continuous monitoring ensures your site stays secure.

Absolutely. Our specialists are skilled in identifying and eliminating malware, removing unauthorized content, and fixing security vulnerabilities on compromised websites. We restore your site to its original state and secure it against future threats. Contact us immediately if your website is hacked. The repair process usually takes 24-48 hours, depending on how quickly we receive your login credentials and the complexity of the hack.

Yes, every update includes the WordPress core, themes, and plugins. Our experts will apply security updates to any critical components used on your site when necessary.

We emphasize subscription plans to provide ongoing care for your WordPress site. This approach ensures continuous security, regular updates, and dedicated support, keeping your website secure, fast, and up-to-date. Subscription plans deliver proactive and comprehensive services that one-time fixes cannot.

Yes, we can fix a broken WordPress site. Our team specializes in troubleshooting and resolving various technical issues to ensure your site runs smoothly. In addition to fixing broken sites, we also handle plugin and theme setup, compatibility problems, website edits, adding new functionalities, and more. These services are included in our Control plan, and if your website is a shop, they are part of our Power plan. Our expert support covers a wide range of services to keep your WordPress site fully functional and optimized.

Yes, we can add new functionalities to your website. Our team of WordPress experts can integrate various features and plugins to enhance your site's capabilities. Whether you need advanced contact forms, eCommerce functionalities, or custom features, we provide comprehensive support to meet your requirements. This service is included in our Control plan and, for shop websites, in our Power plan.

Optimizing your website\'s speed is one of our specialties. We provide speed optimization, cache plugin configuration, media and image optimizations, HTML, CSS, and JavaScript improvements, and overall performance enhancements. These services are available under our Power plan, ensuring your website runs fast and efficiently, delivering an excellent user experience.

Yes, we manage WooCommerce websites under our Power plan. Our services include comprehensive Woo support, setting up your store and product variations, installing and configuring WooCommerce plugins, integrating payment processors, and customizing your checkout page. We ensure that your WooCommerce store runs smoothly and efficiently, providing a seamless experience for your customers.

Yes, you can start with a monthly subscription and switch to an annual plan at any time. You can also upgrade or cancel your subscription by emailing our support team. We also provide a full refund within the first 30 days of purchasing any of our plans. If you are not satisfied with our service for any reason during this period, we will refund 100% of your payment.

There is no limit to the number of support tickets you can submit. Each subscription plan includes access to WordPress experts for a set number of hours. Any issues not caused by us or unrelated to WordPress updates, security configurations, website clean-up, or maintenance count against your monthly support hours. Additional support hours can be purchased if needed.