Unlike most other maintenance companies we work with a human-only approach. This means, no automatic updates, no automatic tests, no automatic reports…etc.
Everything we do, we do in person. We know your site, your process, and potential bottlenecks in detail and work according to it.
All information is kept securely and it is available only to assigned developers and project managers. Complete communication is going over the secure protocol (HTTPS) to keep it impossible to intercept the data.
Development and content entering are not included in the plans and for that type of work we can give you a separate quote.
Sign up for one of the plans, which best suits your site. We will audit your site and create a maintenance plan.
We are in UTC+1 timezone and our working hours are Mon-Fri from 7 am to 5 pm. During that time our response time is within one hour. If anything urgent happens you can get us on live chat and we will be with you immediately no matter what.
We don’t have any form of contract obligations. When you don’t need our services anymore you can simply not pay for the next billing period.
We can make a refund only for plans paid for more than one month, eg. annual. In that case, the paid amount will be divided by the number of months and refund will be issued for unused months. All expenses and given discounts are deducted from the refunded amount.
We can work with any host of your choice. That being said, depending on your site, desired performance, and host features we will recommend the best one for your site and migrate site on it if you decide to follow our recommendation.
Errors caused by custom or outdated plugins and themes are not included in the maintenance plans. If something is needed to be change in the code of plugin or theme then custom development is required and we can give you a separate quote for that.
Your clients are your clients, so are the projects – we will never put them in any kind of portfolio or brag about them. You can create an email address within your company’s domain and we can use it for all communications with client.
Sure, a lot of partners open their company emails for our team which works on their project or add our members to their communication channels. In all communications or meetings, we introduce ourselves as part of your team. Finally, you have hired us to be part of your team.
If you have any question not answered here, please do not hesitate to contact us – we are here for you.